Something not working?
Call your agent first — he knows your shop, your setup and your staff, and he answers the same day.
Most answers are one of the guides below.
Your agent
The person who set you up. Same day, on the phone.
Is it down?
Live status of the apps and of payment processing.
All systems normal
Asked most often
My staff recorded the wrong amount. Can it be fixed?
Yes. You correct it from your own login and the original entry stays in the log.
I did not pay this month. What happens?
The app keeps working for a grace period and your agent calls you. Nothing is deleted.
I lost my phone.
Tell your agent or the office immediately. Your data lives with us, not on the handset.
Someone asked me to pay them directly.
Do not. Payment only ever goes to the Knomart paybill and you always get a receipt.
Still stuck?
Send your shop name and a screenshot.