Something not working?
Call your agent first — he knows your shop, your setup and your staff, and he answers the same day. Everything below is for when he cannot fix it, or when you would rather read than ring.
Most answers are one of the guides below.
Your agent
The person who set you up. Same day, on the phone, and he can come to the shop if it needs hands.
See who covers meWhatsApp the office
Monday to Saturday, 8am to 6pm. A person, not a bot. Send a screenshot and your shop name.
+254 799 233236Log a problem
For anything that needs a fix rather than an answer. You get a number, and we tell you when it is done.
Open a ticketIs it down?
Live status of the apps and of payment processing, updated automatically.
All systems normal
Guides
Short, in plain words, with the screen shown. Each one was written after a real owner got stuck on that exact thing.
Getting started
Your first day: services, prices, staff, and recording one real transaction yourself.
Everyday recording
Entering work, fixing a mistake, marking something paid, and what happens when the network drops.
Getting your data out
Exporting to a spreadsheet, monthly statements, and taking your records with you.
Asked most often
My staff recorded the wrong amount. Can it be fixed?
Yes. You correct it from your own login and the original entry stays in the log, so the record is honest about the change. Staff cannot do this themselves.
I did not pay this month. What happens?
The app keeps working for a grace period and your agent calls you. Nothing is deleted — if you leave, your records export first.
I lost my phone.
Tell your agent or the office immediately. We sign that phone out and set you up again on a new one; your data lives with us, not on the handset.
Can I use it in another shop?
A subscription covers one business. A second branch is a second subscription, and the branch dashboard add-on then shows both on one screen.
My agent has stopped answering.
Tell us. Clients belong to Knomart, not to an agent, and we will assign someone else in your area within a day.
Someone asked me to pay them directly.
Do not. Payment only ever goes to the Knomart paybill and you always get a receipt. Report it on the number above.
Still stuck?
Send your shop name and a screenshot. Faster response times and a named contact are on the paid support tiers.